Start Services

How do I know if I am eligible?

There are no eligibility criteria; our services are available to all clients in need of support, regardless of their condition.

I'm interested. Where do I start?

Contact us anytime (24/7) to schedule a free, no-obligation consultation to assess your needs.

Are there any fees for opening a file?

No, there are no opening fees or other related costs.

How long does it take to receive the service?

Once the request is confirmed, services generally begin in 1 to 7 days depending on your preferences.

Staff and Qualifications

Are the services provided by professionals?

Yes, all our employees are qualified, trained and experienced in caring for the elderly or those with loss of autonomy.

What are the qualifications of your caregivers?

Our caregivers are beneficiary attendants, family assistants, nursing students or nursing assistants with experience in CHSLDs, retirement homes or home care.

Stability and Customization

Can we have the same caregiver or companion for all visits?

Yes, we encourage personalized matching with the same person, provided you have at least one regular visit per week.

Hours and Flexibility

What is the maximum duration for a respite service?

Durations are flexible, from a few hours to several consecutive days depending on your needs.

Is there a minimum number of hours required?

The minimum is generally one hour per visit, which varies depending on your geographic area. There is no minimum number of visits per week.

Is it possible to adjust or modify the schedules later?

Yes, we even recommend starting slowly and then adjusting according to your comfort and evolving needs.

Rates and Payment

How much does it cost?

Our hourly rate starts at $36.00 ($21.96 after tax credit) depending on the number of hours and your area.

Do you accept the employment service check?

Yes, we accept the Chèque emploi-service, subject to an administration fee corresponding to the difference between the current hourly rate and the salary paid to the employee.

Cancellation and Modifications

Can I cancel services at any time?

Yes, you can cancel free of charge by notifying us 24 hours before the next scheduled service.

If health condition improves or changes, can services be changed or canceled?

Yes, our services are completely flexible depending on the evolution of your health condition.

Emergency, Security and Risk Prevention

What are the waiting times in case of urgent need?

On average, the turnaround time is 1 to 7 days, but we do everything we can to offer fast next-day support if necessary.

Can you guarantee 24/7 security?

Yes, through a 24/7 physical presence or reassuring nighttime monitoring. We also offer technological solutions to quickly alert you in the event of a fall.

What solutions do you offer to reduce the risk of falls?

Safe layout, adapted physical activity, medical assessment, and anti-slip devices.

Benefits of Home Care

What are the benefits of home help following hospitalization?

Accelerated recovery in a familiar setting, emotional comfort, flexible care, and reduced risk of hospital infections.

What are the benefits of a home companion service?

Maintaining a familiar environment, psychological well-being, personalized social support, preserving autonomy and improving quality of life.

Refusal of Help and Acceptance

My loved one refuses to receive outside help, what do you advise me?

Introduce assistance gradually, highlight the benefits, respect consent, offer temporary assistance, and benefit from the support of an Amika care advisor.

Service Monitoring

What type of follow-up do you do after the services?

After each visit, a report is sent, including the tasks performed and observations on the patient's health. A care advisor also provides overall monitoring of the case.